Refund policy

At Jeyla Fashions, our customers' satisfaction is our top priority. We want you to be completely happy with your order. Please take a moment to review our return policy below:

Damage Report within 48 Hours: If your order arrives damaged, please report it to us within the first 48 hours of receiving the package. To ensure a swift resolution, kindly contact our customer support team immediately at info@jeylafashions.com. We will be more than happy to assist you in resolving the issue promptly.

Custom Orders: Custom orders are created with utmost care and precision to meet your unique preferences. As a result, we are unable to accept returns on custom-made items unless explicitly authorized by Jeyla Fashions. If you have any concerns or questions about your custom order, please feel free to contact our customer support team for assistance.

Our Commitment to Your Satisfaction: We strive to provide you with high-quality products and exceptional service. If you encounter any issues with your order or have any questions, do not hesitate to reach out to us. We are dedicated to working with you to ensure your satisfaction.

Inventory Closeout Items: Please note that inventory closeout items are sold as is and are not eligible for returns or exchanges. We recommend reviewing the product description and details before making a purchase. If you have any inquiries about a closeout item, our customer support team will be glad to provide additional information.

Return Authorization Process: If you believe your situation meets the criteria for a return, please contact our customer support team to obtain return authorization. Unauthorized returns may not be accepted or processed.

Refund or Exchange: Upon receipt and inspection of the returned item, we will determine whether a refund or exchange is appropriate based on the condition of the product and compliance with our return policy.

Thank you for shopping with Jeyla Fashions. We value your business and are here to assist you every step of the way. Your satisfaction is of utmost importance to us, and we look forward to providing you with an exceptional shopping experience.

If you have any questions or need further clarification, please don't hesitate to contact us at info@jeylafashions.com

Note: This return policy is subject to change without prior notice. Please refer to the most recent version available on our website.